Consumer Protection

Ministry of Energy Introduces Strengthening Consumer Protection and Electricity System Oversight Act

On June 2, 2015, Energy Minister Bob Chiarelli tabled the Strengthening Consumer Protection and Electricity System Oversight Act in the Ontario legislature. The Act proposes legislative changes to boost consumer protection in Ontario’s energy sector, while strengthening the role of the OEB. Minister Chiarelli had previously provided an overview of the proposed changes while speaking at the 14th Ontario Power Summit last month. The tabling of the Act provides a clearer picture of the government’s plan.

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Ontario Energy Board Report Puts Consumers First

On May 28, 2015, the Ontario Energy Board released a report on the effectiveness of Part II of Ontario’s Energy Consumer Protection Act, 2010 (ECPA). Before the ECPA came into force in January 2011, the OEB was receiving 100 to 150 complaints a week about energy retailers in the Province and many complaints were being received elsewhere, such as at the Ontario Ministry of Consumer Services. The ECPA was intended to protect low-volume energy consumers from unfair practices by energy retailers and to enhance the ability of these customers to make informed decisions about electricity and natural gas contracts with energy retailers.

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Ontario Government to Introduce Electricity Support Program for Low-Income Consumers

Ontario consumers can expect to see increases in their electricity bills, starting next year. On March 26th, Ontario’s Minister of Energy, Bob Chiarelli, announced coming changes to residential electricity bills. As of January 1, 2016, both the Debt Retirement Charge and the Ontario Clean Energy Benefit will be removed from customer bills. At the same time, […]

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