Practice & Procedure

OEB Issues “Consumer Charter” and Announces Details of Review of Utilities’ Current Customer Service Rules

On May 16, 2017, the Ontario Energy Board (OEB) published its “Consumer Charter.” As explained by the OEB, the Consumer Charter sets out the key rights held by Ontario energy consumers in an “easily understood format.” The consumer rights addressed in the Consumer Charter are: Safe and reliable service; Accurate and timely bills; Fair security […]


Expert Panel Releases Report on Modernization of the NEB

On May 15, 2017, the Expert Panel on the Modernization of the National Energy Board (NEB) released their report, titled “Forward, Together: Enabling Canada’s Clean, Safe and Secure Energy Future” (the Report). A key recommendation in the Report is the need for a clearly-defined national strategy from the Federal government to align and realize energy, […]


NEB Publishes Energy East Project Draft Lists of Issues For Comment

On May 10, 2017, the National Energy Board issued a letter on the draft Lists of Issues related to the Energy East and Eastern Mainline pipeline projects, as well as draft Factors and Scope of the Factors to be considered in the NEB’s environmental assessment of each project. As we have described in earlier posts, the NEB’s restarted hearing process for this proceeding required that all steps from the prior process were voided, meaning that the earlier Lists of Issues were no longer applicable.


Legislation Introduced to Implement Ontario’s “Fair Hydro Plan”

On May 11, 2017, the Ontario Government introduced Bill 132, which is intended to implement the government’s promised Fair Hydro Plan (discussed in earlier posts, here and here). The main part of Bill 132 is the Ontario Fair Hydro Plan Act, 2017, which is included as Schedule I and is referred to as the Fair […]


Modernizing Hearings – Facilitating Public Engagement in Decision Making

On May 9, 2017, a panel titled “Modernizing Hearings – Facilitating Public Engagement in Decision Making” was presented at the 2017 CAMPUT Conference. The question discussed by the panel was how to address changes in public expectations in the face of important issues such as climate change, local impact of energy projects and rights of […]


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